Refund Policy

All sales are final

LastEdit is an installable skill delivered instantly. The moment you pay, you receive your personal copy of the skill files and the training course. There is nothing to send back: once you have downloaded them, you keep them. That is why sales are final and we do not offer refunds, credits or exchanges once access has been delivered, including if you change your mind or do not use it. The only exceptions are listed on this page.

14-day edit review (goodwill)

If an edit made with LastEdit comes out wrong, we want to fix it with you. This review is a goodwill gesture, not a right or a satisfaction guarantee. It is limited to the Solo license, one request per order, and works in this order:

1. Ask within 14 days. Email us within 14 days of your purchase date. Later requests are not accepted.
2. Use the best model. The edit must have been made with LastEdit installed as shown in the setup course, on the most capable frontier model available on a paid plan at the time (for example the top Claude model in Claude Code, or its equivalent in Codex), following the instructions in the course.
3. Send the complete working folder. Original, unedited footage (all rushes, at full quality), the project folder LastEdit created, the rendered video, the instructions and conversation you gave the agent, and the model and plan you used. We cannot review an incomplete folder, and we decline the request until it is complete.
4. Let us rework it. We review the folder, re-run or correct the edit and send you our instructions or our version. You apply them and send us the result.
5. Our decision. If, after our rework, the edit still shows manifest editing errors, we may refund you, at our sole discretion.

A manifest editing error is an objective technical defect: a cut in the middle of a word, audio out of sync with the picture, missing or duplicated sections, captions that do not match the speech, or a render that is corrupted or does not export. Taste, style, pacing, music or creative choices, the quality of your footage or sound, results such as views or sales, and the limits, costs or behavior of the AI models you use are not editing errors.

We may decline any request where the folder is incomplete or altered, the edit was made with another model or a modified skill, the license terms were breached, or the request appears abusive or made in bad faith. A refund ends your license: you must delete the skill files and the course and confirm it in writing. Footage you send is used only to review your request and is deleted once it is closed.

Know exactly what you buy

Before you buy, read what the product does, the formats it covers, what each plan includes and what you need to run it: an AI agent such as Claude Code and your own AI subscription. All of it is on lastedit.io and in the FAQ. Clips labeled “Real output” are excerpts of videos edited with LastEdit; everything labeled “Illustrative mockup” is an animation that explains the product, not its output. If anything is unclear, email us before you buy and we will answer.

What is not covered

LastEdit runs on AI models and services you access through your own accounts, such as Claude. Their output, usage limits, token costs, pricing, availability and changes are decided by their providers, not by us, and are not grounds for a refund. The same goes for results such as views, subscribers or sales, which we do not guarantee.

What we will always do

• Delivery problems: if you paid and did not receive access, we will deliver it or refund you in full.
• Duplicate charges: if you were charged twice for the same purchase, we refund the duplicate.
• Setup help: if you are stuck installing it, email us and we will help you get it running.
• Your legal rights: nothing in this policy limits a refund right that the law of your place of residence gives you and that cannot be waived.

Payment provider

Payments are processed by Creem, our merchant of record. Any approved refund is issued by Creem to your original payment method. Please contact us before opening a dispute with your bank so we can resolve it quickly. A refund or chargeback ends the license for that purchase.

Contact

MOONDOJO LLC, seller of LastEdit, 30 North Gould St, Sheridan, WY 82801, USA: help@lastedit.io. Include the email you used at checkout and your order ID. See also our Terms of Sale and License.